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Actor’s Theatre of Charlotte is seeking a part time Box Office and Front of House Manager.  This role requires approximately 20 hours a week. A love of live theatre and strong customer service skills required. Familiarity with Blackbaud’s Altru software preferred. General duties include, but are not limited to:

Front-of-House and Box Office Management during performances:

• Required to be available and present in the box office 1.5 hours before each performance until the end of the show (the last patron and/or usher has left and all nightly duties have been completed). Approx total time per performance: 4-4.5 hours)
• Printing of programs and tickets for each performance
• Opening and Closing the Box Office and Front-of-House for each performance
• Coordinating the nightly volunteer ushers
• Patron communication regarding performances (Parking and Directions reminders, etc)
• Manage concessions and incoming donations
• Complete nightly sales reports and deposits

Volunteer Coordination:

• Schedule, train, and recruit volunteer Ushers.
• Ensure all ushers are following through with their designated responsibilities

Ticketing:

• Booking Flex Pass reservation, including reschedules and refunds
• Book Single Ticket sales, including reschedules and refunds
• Pull Sales reports as needed

Phone / Email:

• Answer incoming calls to the theatre during Box Office hours: Monday-Friday from 1pm-5pm, and 1 hour prior to each performance. If calls cannot be answered, return all calls in a timely manner (within 1 business day). 
• Answer/delegate incoming emails to the info@atcharlotte.org email address.
• Provide excellent customer service and responses to all inquiries.
• OTHER: Replenish concessions supply as needed (approx once per show run)

This role has the potential to partially work remotely during non-show weeks. Adequate personal phone and computer will be necessary for remote work. Reliable transportation will be required for performances and concessions runs. 

This is a non-exempt, hourly position. Pay rate will be $14/hour. Interested applicants should send a cover letter and resume to laurar@atcharlotte.org with the subject line “ATC Box Office Manager.” No phone calls, please.

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