Policies

Our policies, accessibility options, and FAQ may differ for our Rock the Barn outdoor shows. Please visit the Rock the Barn page on our website for details about The Rocky Horror Show.

Seating

Seating is general admission within the Standard section and assigned in the Premium section. Accessibility seating is available in both Standard and Premium secitons. The house opens 30 minutes before showtime. Please arrive early to select your preferred seat.

Ticket Exchanges

If you are unable to attend your scheduled performance, you may exchange your tickets for another performance of the same production. Please be advised of the following regarding ticket exchanges:

  1. Exchanges are accepted until 24 hours before your originally scheduled performance.
  2. If exchanging to a higher-priced seats, the difference in cost is due at the time of exchange. Refunds are NOT given for exchanges into lower-priced seats.

Ticket Refunds

Refunds are NOT given for single ticket purchases unless Ticket Protection has been purchased in advance at $5 per ticket.  Ticket Protection ensures you a refund for the full ticket price (minus fees) if you cannot attend for any reason, or in the event a performance is cancelled. However, you may always exchange your tickets for another performance of the same production (based on ticket availability).

If you’d like to add Ticket Protection to an existing ticket order, fill out the Ticket Protection form. Ticket Protection cannot be applied retroactively to events that have already occurred.

Please see our ticket exchange policy above for more information.

Inclement Weather

Actor’s Theatre does not cancel or reschedule performances due to inclement weather. Should you be unable to attend due to inclement weather, please call the Box Office at 704-342-2251 to exchange your tickets.

Please see our ticket exchange policy above for more information.

Refreshments & Snacks

Our concession stand offers a selection of sodas, other beverages, and snacks for your convenience. Concessions are available one hour prior to performances and during intermission. And, yes, you can take your concessions into the theatre!

Age Appropriateness

Most Actor’s Theatre of Charlotte shows are appropriate for ages 13 and older, but this differs based on show subject matter, including adult language and content. As a parent, you should research the show on our site, and elsewhere online to decide if a show is appropriate for your child regardless of our recommendation. Please note that children under the age of 10 are not permitted in the theatre for our season’s productions.

Late Seating

Patrons who arrive late for a performance will not be guaranteed seating. Appropriate seating for latecomers is at the discretion of the director and the House Manager. No refunds will be issued to late arrivals.

Dress Code

Actor’s Theatre of Charlotte does not have an official dress code. Feel free to come as you are.

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